Returns Policy

Last updated: 2/2026


Thank you for shopping with iPrime. We want you to be completely satisfied with your purchase. Please read our returns policy carefully before making a purchase.


1. Returns


We accept returns within 14 days of delivery in line with UK Consumer Contracts Regulations.


To be eligible for a return:


  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (order number or receipt).


We reserve the right to refuse a return if the item shows signs of use, damage, or tampering.



2. Non-Returnable Items


For hygiene and safety reasons, we cannot accept returns on:


  • Opened screen protectors
  • Opened earbuds or audio accessories
  • Used charging cables or power adapters
  • Any item marked as “Final Sale”


If your item is faulty, please see Section 4.



3. How to Start a Return


To request a return, please contact us at:


Email: [your email here]

Subject Line: Return Request – Order #[Your Order Number]


Include:


  • Your full name
  • Order number
  • Reason for return
  • Clear photos if the item is damaged or faulty


Do not send items back without contacting us first.


4. Faulty or Damaged Items


If your item arrives damaged or develops a fault within 30 days, please contact us immediately with:


  • Photos or video of the issue
  • Your order number


If confirmed as faulty, we will:


  • Offer a replacement, OR
  • Issue a full refund (including original shipping)


We may request the item be returned before issuing a refund.


5. Refunds


Once we receive and inspect your return, we will notify you of approval or rejection.


If approved:


  • Refunds will be processed to your original payment method.
  • Please allow 5–10 working days for the funds to appear.


Shipping costs are non-refundable unless the item is faulty or incorrect.



6. Return Shipping Costs


  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked service as we are not responsible for lost returns.


7. Exchanges


We only replace items if they are defective or damaged. If you need an exchange, contact us first.



8. Contact Us


If you have any questions about your return, please contact:


iPrime Support

Email: esbusiness123@outlook.com